I need to preface this by saying that I don’t have a lot of working knowledge of the program. I am a Tech Director at a school and I was asked to add this to a handful of student laptops so they could use it for a class. I added it as requested with the understanding that teacher requesting it was responsible for making sure it worked. I hoped to wash my hands of it. However, they have run into an issue where they cannot add the Sound Library. They were able to add two of the other libraries without issue. When they click to add the Sound Library, it says download for a second and then indicates there is an error. As I said, I don’t know anything about the program, but if two work without issue then it is unlikely the network causing the problem unless this library does things dramatically different when downloading then the other two. So the questions are:
- I searched but I didn’t find where someone had this issue. Did I miss it? If I did, can you direct me to the solution?
- Failing that, what are some troubleshooting techniques I can do? Are there any whitelists specifically for adding libraries?
I appreciate any help that you can provide.