# Processing error: Problem while trying to get the sketchbook
**URL:** https://discourse.processing.org/t/processing-error-problem-while-trying-to-get-the-sketchbook/8520
**Category:** Processing
**Created:** [February 18, 2019, 11:40pm UTC](https://discourse.processing.org/t/processing-error-problem-while-trying-to-get-the-sketchbook/8520 "2019-02-18T23:40:13Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@Kydia](https://discourse.processing.org/u/Kydia)
#### Post date: [February 18, 2019, 11:40pm UTC](https://discourse.processing.org/t/processing-error-problem-while-trying-to-get-the-sketchbook/8520/1 "2019-02-18T23:40:13Z")
I’ve been trying to install Processing recently and I’ve been having some trouble.
Every time I extract Processing and run “processing.exe”. I get an error saying " Problem while trying to get the sketchbook".
I looked under Documents and I couldn’t find any folder with preferences.txt.
I re-downloaded and downloaded a older version and it still says No sketchbook.
I rebooted and it still happens.
Can someone please help on this issue?
[ ](https://imgur.com/4MjjZwM)
Many thanks.
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### Author:  [@jaey](https://discourse.processing.org/u/jaey)
#### Post date: [February 19, 2019, 12:35am UTC](https://discourse.processing.org/t/processing-error-problem-while-trying-to-get-the-sketchbook/8520/2 "2019-02-19T00:35:14Z")
I had the same problem when I ran the program on my laptop (windows 10). and I’ve tried to find the reason for a while, but I couldn’t.
So, instead of solving the issue, I tried the previous 3.4 version and it works for me now.
You can try old one if the version doesn’t really matter to you until you fix the problem
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### Author:  [@Kydia](https://discourse.processing.org/u/Kydia)
#### Post date: [February 19, 2019, 12:59am UTC](https://discourse.processing.org/t/processing-error-problem-while-trying-to-get-the-sketchbook/8520/3 "2019-02-19T00:59:46Z")
It still says No Sketchbook.